Multiple counters, very convenient to pick up the car almost immediately.

The car provided was a similar class Nissan Sunny. There was no aggressive upselling, and the staff’s attitude was quite indifferent. The process was very smooth.

Initially rented a Chevrolet Suburban, a large vehicle. Upon arrival, we were given a GMC, but the tires were leaking. Since it was a Sunday, we couldn't replace the car immediately. We went back to the store the next morning and were directed to the airport as there were no same-class vehicles available. The process was smooth, and we successfully switched to a Chevrolet Suburban. The ride to Las Vegas was great, and both the car exchange and return were quick and smooth.

The service attitude was excellent.

We had a minor collision; the other car reversed quickly out of a parking spot and hit my rear side. We called the police and later spent an hour discussing the details with the insurance company. Luckily, with the accident report, we didn't pay anything. It seems American roads have high speeds, so buying comprehensive insurance is definitely worth it for long distances.