Europcar LONDON GATWICK APT NORTH TERMINAL Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Thomas Sinclair

United Kingdom

Reviewed: Wed, Feb 14, 2024

About Europcar: 8.0 /10

The personnel at EUROCAR's airport reception were very friendly and even upgraded us to a Passat station wagon. The car handover staff allowed customers to inspect the car themselves rather than accompany them, unlike in our country where the condition of the car is confirmed together. This poses a significant risk. I checked the tires, doors, and trunk and agreed to take the car, but didn't notice some shallow but long scratches on the hood, which led to some disputes and complaints when returning the car. However, a bigger issue was with the tires, revealing problems with EUROCAR's service quality and management processes. We safely drove the car for three days, didn't use it on the fourth day, and on the fifth afternoon, we had a tire pressure warning on the highway. With children on board, I drove to the nearest store for inspection and was told it might be due to weather and just needed air. After inflating, the warning came up again the next day, and we went to a store near London for another check. The store sent the car to the nearby Kwikfit repair shop, and an hour later, I was told there were no issues and to trust the professional mechanics' judgment. However, the warning appeared again the next night. This time it was at the Worcester Euro Car store, where an employee thoroughly examined the tire and found a tiny puncture, marking it with a marker and directing us to a nearby repair shop. It turned out the tire also had a bulge on the other side, necessitating a replacement. If not replaced, a blowout on the highway could occur anytime, risking our time, money, and most importantly, our family's safety. Throughout this, I kept QEEQ informed but felt their influence on the car rental company's response and efficiency was limited.

About QEEQ: 8.0 /10

1 days rental

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Leif

United Kingdom

1 days rental

Reviewed: Thu, Feb 13, 2025

About Europcar: 4.0 /10

When picking up the car, they kept trying to get us to upgrade and pushed extra insurance repeatedly, which we declined. They asked how many drivers we had, and I inquired if two drivers were possible. They said yes but didn’t mention the additional driver would cost over 190 pounds. We thought it was free! While promoting other services, they emphasized the charges, but they didn’t clarify this one. We only realized once back home that we were charged for it! Additionally, at pickup, they only told us the car's location and let us go find it ourselves without inspecting the car together. We discovered the car had visible scratches, so we took photos and videos ourselves and reported it to them afterward. During drop-off, their inspection was very thorough, and they pointed out the damage. Luckily, we showed them our photos and videos, and they conceded it wasn’t our fault. Glad we had been cautious about documenting it!