The counter inside the airport is relatively easy to find. The pickup is in the parking lot, and there was no one to guide us. We had to follow the directions from the counter. We waited more than half an hour for the car, which was different from the one we reserved. We booked a sedan, but we got a hatchback. We were told it could fit two 24-inch suitcases, but the hatchback clearly couldn't. This was very disappointing. Also, in Oman, you have to wash the car before returning it, or you'll be charged. When returning the car, the store asked for the booking slip again, even though they had already checked it when we picked up the car. Overall, compared to experiences in China, there is still much room for improvement.