Satisfied. Pick-up and drop-off were done within 10 minutes. The service was very fast, just needed to input the information.
Although I didn't notice at first that the car model was different...
The car was quite new, equipped with a rearview camera, radar, driving assistance, and cruise control.
!Remember to bring your own phone mount!
1. They mentioned the trunk might not fit four pieces of luggage and suggested upgrading to a bigger car for an additional fee. I said, 'I TRY FIRST,' and they politely allowed me to test if the luggage would fit. It turned out it did fit.
2. They said I hadn't purchased insurance at the store. I explained that I bought it on the platform. They told me that if there was any damage, I would be liable for €1200, and asked me to confirm. I clarified that I had already purchased the upgraded full insurance from QEEQ and confirmed that I wouldn't need additional insurance. There was no hassle, just signed the agreement.
ALAMO refused to let us pick up the car with just a Chinese driving license and its sworn translation in Spanish, along with the reservation and insurance documents from Zuzuche. ALAMO insisted on having an international driving permit (IDP) in addition. Zuzuche's customer service tried to help via email and phone calls, but it didn't work. Eventually, we had to switch to Hertz. During this time, there was another Chinese couple trying to pick up their car, and ALAMO staff tried to trick them into paying 1100 euros upfront. We helped them contact Zuzuche and found out that the 1100 euros was the maximum insurance deductible, but the renter needed to pay first. What a scam!
Very quick process with car pick-up and return. Very friendly staff! Will definitely use again.
About QEEQ:10.0/10
Quick booking process.
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