The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.
“It was eat with easy rental but tough to deal with Thrifty”
About Dollar:5.7/10
It was not rented by dollar. It was from Thrifty. Absolutely horrible. They charged me £380 extra for damages I didn’t do because they were busy to check car when I dropped off and claimed I made scuff marks.
“Mostly good, just pickup time and long processing time let the experience down”
About Dollar:8.3/10
45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available
Needing an NI number to release a car is excessive (other companies don't ask for this).
Staff at pick up location unprofessional. Discussing who had drunk the most the night before, the sexual desirability of celebrities and who could avoid the most work.
Car inspector rude.
Drop off process took far too long but at least Worcester staff were professional
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