Average

I had to wait for 1 hour even though I had a reservation. Finally, they completely forgot about me, and there was one more person waiting. When it was my turn, I presented my credit card, driver's license (with the rental company’s translation certification). After checking the order, they said OK, but after verifying the license, they said it was not acceptable because it was not issued by the International Alliance. So, after waiting for so long, it was still a NO. Why didn't they inform me earlier? Why did the rental company provide an invalid certification? Isn't this just playing with people?

The car was much better than expected and very efficient. We did have to wait about 20 minutes so was delayed in leaving with the car but the guy in reception was so friendly and apologised about the wait. The lady on drop off was very efficient and had us turned around in 10 minutes. Would definitely use again

Booking was easy and the lower price notification was amazing! Would definitely use again.