The office opens at 8:00 AM. They don't support UnionPay cards, only VISA and MasterCard. I booked for four days and paid in advance on QEEQ. When I arrived in Krabi, they required an additional 30,000 THB pre-authorization as a deposit. I reserved a Toyota compact car. The pickup process was simple, and minor scratches were not a concern according to the staff. Before returning the car, I called HERZ five minutes in advance and drove directly to Krabi Airport T2. They canceled the pre-authorization immediately.
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