When picking up the car, I had to wait for three hours as there were no cars available initially, but they eventually provided an upgraded model. The staff was very thorough and advised taking photos of even the minor scratches during the inspection. This is important as the person inspecting the car upon return might be different, and having evidence makes explanations easier. Overall, the car's condition was very good!
Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered,
Price was excellent. Staff helpful
This was the worst car rental experience ever. I paid in full, but because I arrived an hour and 40 minutes late, I couldn't pick up the car (although there was indeed a delay note in the order that I didn't read carefully at the time, but considering it was an international flight, immigration, and our luggage was damaged, being slightly late is quite normal. I've rented cars abroad many times; are New Zealand and Australia less developed than Italy? Is it only Italians who are punctual? I've never had this situation before. The most important thing is that the rental company initially said I was late by two hours and my order was canceled; when I argued that it wasn't two hours and I had been waiting in line for over ten minutes, they quickly changed their story to say it was between one to two hours). Even after coordination from the platform, I could only pick up the car the next morning, meaning I lost a day's use of the car, and the cost of taking six people back and forth to the airport had to be covered by myself.
An unbearable car rental experience, never encountered such aggressive insurance sales before. Despite repeatedly expressing that we didn't need it, they continued with a deadpan expression. When returning the car, they examined it with a magnifying glass (we didn't buy their insurance). If you rent a car from this company, be sure to take photos when picking up the car. Also, the staff rudely threw the keys on the table towards me and just pointed in the direction of the car without any courtesy. To make matters worse, as soon as we started the car, the tire pressure warning and reverse radar malfunction lights were on (strongly suspecting they were deliberately disabled because we didn't buy insurance). We've rented cars in over a dozen countries, and this is the first time we seriously leave a negative review! This car rental company feels unprofessional, with poor service attitude at every stage, and very petty. It was past 10 PM on the day of rental, so we had no choice but to reluctantly take the car!
Great company. Definitely will try to use your services.
About QEEQ:10.0/10
Great!!!
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