I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.
The service attitude was fine, but the only dissatisfaction was the long waiting time in line, possibly due to insufficient staff at the counter during the weekend.
The overall experience at the store was great. The staff provided excellent service, there were no hidden charges, and it was a pleasant experience.
About QEEQ:10.0/10
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