Extremely satisfied

Very satisfied, the car was brand new.

Picking up the car was very efficient, the service was detailed and thorough, with all questions answered.

Excellent service. Initially provided detailed instructions and answered all our questions during the rental. After returning the car, they even offered us a free ride to the airport due to our special situation.

I was not provided with the 'guaranteed car I booked' instead it was a lower spec similar sized car. Had to pay the Hidden cost of airport parking! Have not received my security deposit back yet, which instead of Holding on my credit card, they actually deducted. Now when it has been 3 weeks and I have asked for it back, they are making up excuses that Dubai is in Lockdown. Whereas the newspapers are stating the malls are open, just for a few hours less. Furthermore refund is meant to be an online process Anyways! He even took pictures of my credit card and passport with his personal mobile phone, and showed me that he had done the same for other customers.