The car delivery service to the airport was excellent and saved us time. We arrived late, but the staff was very patient in explaining everything to us.
Very satisfied, KTC's service was excellent. The rental staff were very cooperative, and when we forgot something in the car, they delivered it to the airport for free.
I was not provided with the 'guaranteed car I booked' instead it was a lower spec similar sized car. Had to pay the Hidden cost of airport parking!
Have not received my security deposit back yet, which instead of Holding on my credit card, they actually deducted. Now when it has been 3 weeks and I have asked for it back, they are making up excuses that Dubai is in Lockdown. Whereas the newspapers are stating the malls are open, just for a few hours less. Furthermore refund is meant to be an online process Anyways!
He even took pictures of my credit card and passport with his personal mobile phone, and showed me that he had done the same for other customers.
About QEEQ:8.0/10
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