Satisfied

The service attitude is really disappointing. Staff were impatient both during pickup and drop-off, suggesting this is not an isolated incident. They showed enthusiasm towards local Turkish customers. While attending to us, a Turkish woman interrupted, and the staff turned to assist her instead, rudely asking us to step aside… This is the worst service attitude I've encountered in over 20 overseas self-driving trips.

Very satisfied. The Turkish guy’s English wasn't very fluent, but the car pickup process was very easy. I rented a gasoline car but ended up with a diesel one without any extra charge. Although the tank was empty when I picked it up, there was a convenient gas station just at the exit of the parking lot. Cash and some small change are needed; otherwise, the staff may pretend not to understand English and try to play some tricks. The car had excellent overall mileage, covering a total of 2,300 km with the air conditioning on the whole time, and I only had to refuel four times. As a small-engine car, it did a great job of taking our family of three across various terrains. We hit a rock while reversing at KATAPUS beach, damaging the rear bumper, but fortunately, we had full insurance coverage. When returning the car, we only had to pay the highway toll, and everything went smoothly.

Satisfied

excellent