I don't understand why she was trying to upsell me another SUV. She told me I booked a compact car, but if I wanted something bigger, I'd have to pay extra. This is different from what I booked.

1. We specifically booked a Ford Mustang Convertible for our self-drive trip in the US, but the store said they didn't have a Mustang and only offered a Beetle. Not sure if it qualifies as the 'same group car,' but it was disappointing compared to our expectations and seeing Mustangs everywhere on the street. If the rental company doesn't actually have or has very few of the advertised models, they shouldn't use them as 'same group car' representatives as it feels misleading. 2. The store's operating hours vary between weekdays and weekends, leading to additional rental charges. For example, if you rent from 8:30 AM Wednesday to 8:30 AM Sunday, and the store opens at 9:00 AM, you'll be charged an extra hour's rental, which is $74 per hour, while a whole day's rental is only $97. This is unreasonable, but disputes are ineffective. Moreover, if you want to change the return time to, say, 8:30 AM Monday, hourly charges still apply, plus an additional day’s rental. The policies are inflexible. 3. The staff's explanation was rather stiff, and I didn't even hear an apology like 'sorry.' All I got was a 'You can try another store if you like' attitude. It felt worse than even budget rental companies like Dollar.

Good

Good

Location not the easiest to find. Signposting could be improved. Car type was upgraded I believe due to the lack of available vehicles. Some damage to supplied vehicle. Windows were filthy internally.

Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.