The booking was for a 2017 model vehicle, but the actual car provided was a 2013 model. The vehicle was old, with multiple malfunctioning buttons, and complaints were unresolved. The pickup location was Queenstown.
“Didn't realize I was renting such an old vehicle”
About Yes Rentals:6.0/10
The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.
About QEEQ:8.0/10
The full protection coverage which I decided to purchase through your website because of advertising a better deal would have been cheaper to purchase at the counter at Yes Rental ($22NZD/day)
Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!
About QEEQ:8.0/10
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