The staff at the counter was slow, with only one person working there. They slowly took their time. The key issue was being told we'd have to pay $90 to pick up the car on time, otherwise, we'd have to wait in line for an hour and a half. In the end, we neither paid nor waited in line.

Long wait times at the counter, rude staff, persistent upselling, repeated insurance offers, misleading sales tactics

Hertz's car condition was good, and the car was very clean when I picked it up. Both picking up and dropping off the car were very convenient. However, when renting a car in the US, you must check the tire pressure. It's best to go to a gas station to inflate the tires. During the first week, I felt that the car's road feel was very poor. At a gas station, I discovered that the tire pressure was seriously insufficient! The price on QEEQ's order was significantly different from the actual price, over $100 more, apparently due to taxes and fees. Being unfamiliar with the area, I just had to accept it.

At the drop-off location, sign was not clear whether print-out receipt availabe or receipt in an E-mail only.

Like: I LOVED the cost, but the experience was amazing and easy. I will definitely go through your company and Hertz in the future for all my travels as long as they are like this one!