Need to be more clear on the GPS device. It’s offered in the original quote so we expected to at least have an option to get one. At pick up no option was given to use a portable GPS device. Our only option was via an app on our Mobile phone device. When travelling we don’t always want to use our data roaming on our phones so a portable device is useful. Nowhere in the quote that it said it was not available. Was an issue at the start when no options given

No. All good

Overall service was diligent and responsible!

Very good

The car had quite a bit of mileage on it, like 50,000km, so it feels pretty worn out.

Booking is easy n smooth. Still not sure how The Golden Membership works. I m assuming all my car rental bookings via QEEQ will be covered by Golden membership (PAI) which I had paid for a year membership, but for Hertz booking, I will need to pay extra to get PAI coverage, which is confusing.

Staff just handed the keys to me after signing the documents. No one escorted to the vehicle to inspect vehicle with me. Vehicles interior was not fully clean some garbage was left in between the seats and the car just should have been cleaned proper before next driver. Upon return of the car handed keys back to counter staff and was questioned about the end mileage of the car, wasn’t aware that was required from the driver.