I've rented from this BUF location several times. Dollar and Hertz share the same staff. The rental experience depends on your luck. There's one clerk who's extremely rude, making it clear that the reserved car is unavailable and you have to pay extra for an upgrade, or wait for a long time. Check out the reviews on Google Maps.
There were very few people, no need to queue. The rental car hall is right across the road from the arrivals hall, with counters for all major rental companies.
“EasyRentCars is my favorite way to rent a car. All add-ons added and total known before pickup :)”
About Dollar:9.3/10
Dollar BUF (Buffalo, NY Airport) 10/10. HOwever, Dollar LAX (Los Angeles, CA Airport) running illegal payment hurdle by refusing cards that do not swipe with magnetic strip. THey cannot use Chip, which is fine. However, if they cannot swipe a card, they should be entering number manually!!! BUF location did it correctly, whereas LAX is operating illegally
Customer service by phone should be better and have forgiveness speak Spanish more accessible.
About QEEQ:8.0/10
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