Satisfied

Initially rented a Chevrolet Suburban, a large vehicle. Upon arrival, we were given a GMC, but the tires were leaking. Since it was a Sunday, we couldn't replace the car immediately. We went back to the store the next morning and were directed to the airport as there were no same-class vehicles available. The process was smooth, and we successfully switched to a Chevrolet Suburban. The ride to Las Vegas was great, and both the car exchange and return were quick and smooth.

Long wait in line

In Orlando, the pickup was fast, the customer service was average, but car exchanges were easy.

The customer service was unresponsive and didn't proactively solve issues. Customers had to figure things out on their own. There was no professionalism at all, highly not recommended!!!!