Pretty bad service at the counter. Great guys at drop off.
Mexico
Reviewed: Tue, Jul 30, 2024
About MEX:3.0/10
Pretty bad. The main problem is that the car we rented, was not available even after paying in advance. And they offer a down grade. Refused to give any similar or higher grade car. It was like a joke.
At the end, they told me if I didn’t like what they had, I could leave. Like a joke.
The guys at drop off, were great! Very kind!
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your review of QEEQ. We sincerely apologize for the unfortunate experience you had. If you were offered a downgraded car, kindly reach out to our team at the counter without delay. To assist you more effectively, please provide us with additional information for our investigation. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Pésimo servicio, ya había contratado los seguros para el vehículo con QEEQ y llegando a mostrador como quiera me forzaron a contratar el de ellos porque si no no podía disponer de la unidad.
About QEEQ:8.0/10
Información confusa, cayendo en el abuso...¿porque ofrecer unidades con seguro si al final del día en la arrendadora harán lo que quieran? porque de ellos es el vehículo. termine pagando mucho más por mi renta.
No horario la reserva. Llegamos 1 hora después del "pick-up time", por el tiempo que esperamos las maletas, el shuttle a su oficina, etc. Dijeron que como llegamos tarde, ya no tenían la unidad (era claro que ya no tenían coches). Nos ofrecieron otro coche por tan solo 2 veces más de lo que ya habíamos pagado. No ofrecen alternatives, son completamente inflexibles. No caigan en la trampa de reservar algo que se ve a muy buen precio. No respetan la reserva
The staff forced me to take out Civil Liability Insurance, even though it was included
About QEEQ:8.0/10
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Customer Service
Pretty bad service at the counter. Great guys at drop off.
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