Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.
I rented two Mercedes E-Class cars, but was given an A-Class and a Hyundai hatchback instead, and they kept insisting they were the same category. Later they claimed as long as it's a Mercedes, it's fine. When we pointed out one was a Hyundai, they had no explanation. We ended up not picking up the car, had to call international customer service to switch companies, wasted three hours and almost an hour on international calls. Terrible service.
Since the pickup was not at the airport, there were very few people. Considering the efficiency of British service, it was relatively quick. However, the return process at the airport was indeed fast, possibly because of having full insurance.
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