Excellent expirience

Upgraded our car as the one that was booked was unavailable.

Efficient all round.

The staff was very patient. They had a slight accent, but communication was largely fine.

The efficiency at the Europecar counter is extremely low. While Sixt could handle three customers in the same amount of time, Europecar can only handle one. This is because every customer has to communicate with the counter staff who are not very proficient in English. The staff also have to type in each letter of the name, address, and phone number one by one, which is very slow.

Excellent service. When my flight was delayed during the return, they extended the return time for free, but you must call the rental desk in advance to confirm.

I don’t usually comment but I truly believe that their rating doesn’t do them justice. The entire team was extremely professional and very polite. Congratulations and I will be definitely using them again.