I was maliciously charged, and I completely disagree with the resolution provided. The pickup store was Rent Smart24 at Venice Airport. When returning the car, there was no step to sign off on any additional charges, yet I was charged unfairly with the excuse that there were scratches on the tires and rims.
The process was slow. I rented the car for half a day, returned it 20 minutes past my stated drop-off time, and was charged an extra 4.3 euros. Not checking in ahead of time is a nightmare.
Overall pretty good. A minor issue was that the staff at the ZTL location didn't know how to handle it.
About QEEQ:8.0/10
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Bad check in, rest was good.
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