Budget great service from local community Fort Lee
H.Ly
United States
Reviewed: Mon, Aug 19, 2024
About Budget:8.0/10
car was ok condition
About QEEQ:7.0/10
QEEQ great app, not great from customer service explanation about using points..very confusion to use the points and also very limited, which is not great app or able customer to use the point..it is more gimmick than actual to use the points..
The car wasn't that clean.
The wipers were dry and did not wipe the window as they should, it's winter time and it should have checked before hand me the car, in addition, the wiper fluid tank was empty. When went back to Budget for the wipers, they wanted to change my car to a huge pickup truck!! Pickup truck is not the car you want in Manhattan, New York... When I refused to take the pickup truck, they told me I can buy and change the wipers by myself and keep to receipt and I'll get the money back when returning the car. So I wasted 3 hours of my vacation time and got new wipers and wiper fluid, kept the receipt but when returned my car, Budget refused to give me the 7 dollars back (wiper blade + fluid from Walmart).
It's not about the money - it's about the disrespect you have for customers, I am very disappointed - Will NEVER rent anything again from Budget!
We got an upgrade. However, the car had 2 small problems: The tire pressure monitor light was on, despite filling the tires, and the seat belts were partly severed. otherwise the car was in perfect condition.
About QEEQ:10.0/10
The insurance we got at the counter lacked the Towing and Roadside Assistance item that was part of the insurance we purchased (and included in the voucher). We refused to add.
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Budget great service from local community Fort Lee
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