Good experience

The only advantage of this company is its low price, and nothing else. The wait time for picking up the car is very long, and the car they gave me was totally different from the one I booked — an old and very large business car. After insisting, they changed it to a very small two-seater car, but they have many requirements. They charged me a young driver risk fee, and the amount was double what was published on the website. When switching cars, there was a small scratch that I would have had to pay for if I hadn't taken detailed photos of every part of the car. Therefore, when dealing with this company, be sure to photograph every detail. Also, during the rental process, they kept trying to sell me insurance. When I refused to pay for the insurance, they blocked a deposit of 900 euros on my card, whereas other companies, like Avis, only blocked a bit over 200 euros. To summarize, aside from being cheap, their service is very poor, and the cars are very old.

Very clearly and detailed info.

Easy booking process

No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!

The booking platform is good -

The staff were excellent, condition of car great and excellent value for money! Only comment I'd make is some guidance on the car itself would have been good - we struggled with the built in sat nav. We could have gone back to the counter and asked but as I had my own one with me we just used that.

Price drop did work!

Other hirers before us in the queue appeared to take too long we waited over an hour