I have Thrifty (Hertz) to be very easy to work with and provide reliable vehicles. The return process at the Atlanta airport is super easy. I will be renting again from the company when I return to Atlanta in the future.
About QEEQ:10.0/10
I have found no better deals than on QEEQ and I have compared many websites. No one and I mean no beats QEEQ. I will one hundred percent use QEEQ for future bookings. The whole process is super easy. When I showed up the rental car company has no issues finding my reservations. The whole process is ultra smooth. As long as this continues this way why go to another site?
Bought full insurance, no forced insurance required! There's a purple sign at the exit of Los Angeles Airport, wait there for the shuttle to the rental station. Returning the car in Las Vegas was painful, it's hard to find the airport drop-off spot, we circled around several times.
Loved the Atlas VW. Cruise control was the best thing, the sensor slows the car when another vehicle in front, at the distance you set, and gets back to your set speed on its own. This really helped our long 40 hr trip. The car is not to big, not too small and easy to manage on the freeway and parking. This is a good car for everyday use.
I hired a ford focus and was given a Toyota Yaris. The counter staff spent more time trying to up sale insurance and a bigger vechicle. I called customer service and complained about the size of the vehicle but was told to return to the airport (an hour drive away) to discuss this. I emailed Thrifty and asked if it was possible to organise changing the car and it being dropped off closer to my hotel in central Orlando – it was over a week for a reply and they suggested me returning to the airport again. On returning the vehicle to the airport the manager said he would have changed my car had I contacted him – his contact details were not on any of the literature. He said he would be in contact to offer some compensation, but I've yet to hear anything.
I would not hire a car from Thrifty again, there is no customer service and the staff do not care about the customers.
About QEEQ:7.0/10
Easyrentcars.com website works well and the price drop saved me a bit of cash. Unfortunately the car hire company let down the experience.
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