Nos sentimos estafados. Al recoger el coche nos dijeron que había que pagar un depósito de 150€. Además, al no estar la tarjeta de crédito a nombre del conductor, tuvimos que pagar otro precio distinto a lo que se nos dijo por internet.
Reply by Qeeq: We are sorry to learn you had very unhappy experience with us.
We sincerely apologize for any inconvenience this may have caused. It is essential to emphasize that the credit card bearing the full name of the main driver is a requisite document for vehicle pick-up. Should the main driver be unable to present this necessary documentation, the supplier will regrettably be unable to provide the vehicle. Upon further investigation, it was clarified by the supplier that they typically recommend pur
Klass Wagen would not accept my credit card for car hire without collision coverage as it only had my first name initials- they require full first name on the card however they were happy to take payment to include the cost of the insurance which was several times more than the cost of the rental without insurance. There was also a 20 Euro charge to drop off at the airport location which was different from pick up.
About QEEQ:10.0/10
Booking through Qeeq easy as always and great prices
I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.
We were required to buy full insurance, otherwise we couldn't pick up the car. We had already informed them that we had bought insurance through the rental platform, but the staff insisted that we couldn't get the car without purchasing their insurance. We immediately called the rental platform's customer service to explain the situation. The customer service requested to speak with the rental company staff, but the staff refused to take the call, stating that the contract was between the rental company and us, unrelated to any third party. We could cancel the order if we wished. Fortunately, the rental platform's customer service was able to cancel our original super full insurance purchase and the refund was processed on the next business day.
It was Sunday the day we picked up the car. The rental company had many counters, but only 2 employees were working. When we arrived, there were 4 or 5 groups of customers waiting. From arrival to departure, it took about 1 hour and 30 minutes.
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