KLASS WAGEN CAR RENTAL REVIEWS

We were required to buy full insurance, otherwise we couldn't pick up the car. We had already informed them that we had bought insurance through the rental platform, but the staff insisted that we couldn't get the car without purchasing their insurance. We immediately called the rental platform's customer service to explain the situation. The customer service requested to speak with the rental company staff, but the staff refused to take the call, stating that the contract was between the rental company and us, unrelated to any third party. We could cancel the order if we wished. Fortunately, the rental platform's customer service was able to cancel our original super full insurance purchase and the refund was processed on the next business day. It was Sunday the day we picked up the car. The rental company had many counters, but only 2 employees were working. When we arrived, there were 4 or 5 groups of customers waiting. From arrival to departure, it took about 1 hour and 30 minutes.

The service was enthusiastic, but didn't solve the problem.

Pretty good and acceptable

A very professional rental company

No tenia suficiente credito para poner de fianza disponible en la tarjeta ya que piden 2800€, el triple que normalmente. Y la chica nos hizo coger un seguro de su compañía que nos dijo que eran 98€. Para sorpresa, cuando nos cobra, no nos cobro el equivalente a 98€ en florines, sino que aplicó una conversion muy desfavorable porque quiso y sumo 43000 ft, lo que resulto en 106€. Una estafa que suelen hacer a todo el mundo vamos.

I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.

Excellent price and speed of rental

Rather dodgy sales pitch on the extra insurance but unfortunately this is normal in a lot of places. They were quick to help with a tyre pressure light on the car and were friendly, especially on drop-off. Another thing I didn't like was that you have to pay the deposit and everything else on the same credit card - resulting in unnecesssary fees for the customer. Additionally, I was asked to clean the car before drop-off - this is for the purposes of inspecting for damages on return, so don't worry about paying for and spending time on a full wash. Overall it was a good car and decent experience.

Nos sentimos estafados. Al recoger el coche nos dijeron que había que pagar un depósito de 150€. Además, al no estar la tarjeta de crédito a nombre del conductor, tuvimos que pagar otro precio distinto a lo que se nos dijo por internet.

Car below expectations. Smaller hood caused issues with luggage.

The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off.

Very satisfied.

Pretty good, they recommended insurance so I didn't have to buy it from them.

The original car had chassis issues, but upon notifying the rental company, they coordinated a replacement. The toll fees couldn't be transferred, but they provided a vehicle with inclusive toll fees.

The service was decent, but the fees were not as displayed on the platform. Renting the car for three days required buying insurance for 105 euros, otherwise, there was a 3000 euros deposit. They provided a Skoda Kamiq, which was fine to drive.

Very satisfied

O funcionário Abreu foi muito prestativo

Good

Quite good, very nice

Although it's not located inside the airport, the shuttle service makes it very convenient!

Very satisfied!! Everything went smoothly, and they even gave me a discount!