Very Negative Experience with MAS - significant and aggressive upselling

Mexico

Reviewed: Mon, Nov 4, 2024

About MEX: 4.0 /10

Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

About QEEQ: 8.0 /10

Tries to help resolve the issue, and followed up regularly. They were really good.

Reply by Qeeq:
Thank you for providing your review of QEEQ. We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic/full protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. You have the option to choose these extras based on your specific requirements and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we

Compact | Hyundai Elantra or similar

12-day rental

Relevant Reviews on MEX Cancun Airport

Marcelo Torres

Mexico

11-day rental

Compact | Volkswagen Jetta or similar

Reviewed: Sun, Nov 10, 2024

“Voltarei a contratar.”

About MEX: 10.0 /10

Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.

About QEEQ: 10.0 /10

Foi eficaz em comunicar a empresa o meu atraso devido a lentidão na imigração.

Burton Dewar

Mexico

1 days rental

Reviewed: Wed, Jan 3, 2024

About MEX: 2.0 /10

They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!

About QEEQ: 10.0 /10

Jerry Lucas

Mexico

1 days rental

Reviewed: Wed, Mar 27, 2024

About MEX: 2.0 /10

The service was very poor. They lure you with low prices and then forcibly sell you expensive insurance. I initially booked with Mex but canceled after seeing bad reviews and chose Mas instead, thinking a higher rating would mean fewer issues. However, upon arriving at the store, I realized both companies are connected. They found all sorts of faults, claiming my driver's license was new when in fact it was a renewal. After lengthy negotiations with the rental company's customer service, they finally agreed to give me the car but only if I bought their insurance (despite already having full coverage from the platform). They wouldn't listen to the platform's communication either. At that point, I had no choice but to comply. Additionally, they charged an unfavorable exchange rate for the insurance. I advise others to avoid this rental company. Online reviews are overwhelmingly negative, and it's not worth taking the risk; you could be the next person to get ripped off.

Janice Christy

Mexico

1 days rental

Reviewed: Mon, Mar 18, 2019

About MEX: 4.0 /10

They wouldn't allow me to rent a car with my Chinese driver's license and a notarized translation. Instead, they charged me an extra $6 per day for a special waiver, costing me an additional $42. Probably because the price was lower, there were a lot of people picking up cars that day. It took about 40 minutes to complete the paperwork, and then another half hour to actually get the car. Overall, it was a very poor experience, and I won't choose this company again.

About QEEQ: 8.0 /10