mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car
35 mins to pick up in 2 degrees Celsius, the van was waiting at the wrong bus stop behind a bus and with no signage on the front. The driver did at least help me with one of my three cases once we had finally found each other. Check in was complicated because of having to use the self check in machine, even though there were no other customers present and at least two staff working on the desk. The first vehicle issued was not read worthy due to a defective passenger-side mirror, which should not have been released for rental. The vehicle was swapped when I complained. The car was collected in the dark and covered in overnight moisture so some damage was not noticed on the rear driver-side wheel arch; this was only found when I reached my initial destination. Vehicle collection should be arranged in a well-lit area to ensure that no such damage is missed by the renter. The vehicle ran well and is comfortable. The shuttle can does not run frequently enough so I was waiting almost 30 mins after dropping off the vehicle to return the airport.
About QEEQ:10.0/10
All good. I received a price drop 'discount' prior to picking up the vehicle.
“Don’t book cars through airport pickup companies. It looks cheap but we will end up paying more.”
About Easirent:3.7/10
It took me 3 hours to find the locating and pickup my car. And the worst is when I dropped off my car, it took ages to finish the process. The bus shuttle is not convinient. It took 30 minutes to arrive. I ended up taking taxi and paid £20 as I almost my train.
It is ripping off. They charged me £135 for stonechip.
Avoid this company.
And also pay more money and don’t choose Airport rental company. Trust me it is not worth it.
“Good experience in general , car was new and clean staff was helpful”
About Easirent:9.3/10
i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.
“Never again, go to Green Motion if you want budget or pay a little extra to go to hertz, Avis etc”
About Easirent:5.0/10
Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!
“Booked hire car, £28 for 5 days..... Too good to be true!! Add another £194 on pick up!!! Appalling”
About Easirent:6.0/10
Absolutely joke. Will not be using this company again and do not recommend if at all!!!!!
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Customer Service
overall very positive
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