Reply by Qeeq: We are sorry to learn you had very unhappy experience with us.
The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us.
Thanks for your feedback and look forward to seeing you next time.
The vehicle provided was a RAV4, but it was a model from 20 years ago and very worn-out. The car's engine became very loud when driving at 70 km/h. This car rental company was really unsatisfactory.
There is no physical storefront at the airport. We booked the car for pickup at 5:00 AM, but the staff from the rental company did not show up at the arrival area with a sign as the instructions mentioned. We had to call them, and only then did they arrange for a driver to deliver the car. The driver seemed half-awake. It took us over half an hour to finally get the car. The car's condition was shockingly bad—an old, worn-out vehicle with over 200,000 kilometers on it, numerous scratches, a severely dilapidated interior, and unresponsive accelerator and brakes.
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