Terrible experience

M.mendez

Ireland

Reviewed: Thu, Jul 4, 2019

About Easirent: 4.3 /10

It took 90 mins from calling office for pick up to arriving at office for car .. then they didnt have correct vehicle , they tried to palm me off with little Peugeot, I'm 6ft 3 ! so then they offered another car , it was scratched and dented all around , front bumper was unsecure as it had a bump previously, I opened the car up and it was filthy , hadn't been cleaned, previous hirer documents , empty coffee cups , sweet wrappers , smelling of cigarettes.. anyway I had to take it as i was late for my meeting at this stage .. I drove a few miles down the road and realised there were 2 yellow warning lights on , and I couldn't check what they were for as there was no vehicle user manual and to top it off the whole media system was in spanish .. also there was insufficient fuel in vehicles..you couldn't make it up .. I sometimes get Hertz and I always get a new or new ish vehicle sparkling clean and fresh .. I have pics to back up all the above ..

About QEEQ: 8.0 /10

Intermediate | Kia Optima or similar

4-day rental

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r.mehra

Ireland

5-day rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Sep 28, 2019

About Easirent: 6.7 /10

Our flight was delayed and the girl stayed late to allow us to collect the car which we thanked her for and appreciated. However, she spent a lot of time then trying to sell us insurance we didn't require and attempted to use scare mongering techniques. When we dropped the car off on the last day, shortly after the opening time, she was unable to provide any advice or help with getting to the airport. The airport shuttle didn't show up and she had no idea about it nor any taxi numbers or advice. The website stated there was an airport shuttle and she knew nothing about the company nor times and didn't know how to contact them. She was very unhelpful and off-hand We found taxi numbers online however there was no availability to pick us up. When we asked to speak to the manager and said we would have to complain, she told one of the employees to take us to the airport as he was going in the direction of the airport as he was leaving.

About QEEQ: 8.0 /10

M.Alawy

Ireland

3-day rental

Compact | Ford Focus or similar

Reviewed: Tue, Aug 27, 2019

“They don’t have a shuttle bus so they use another hotel bus which take time to drop customers”

About Easirent: 4.3 /10

I don’t think you should deal with this company My last booking with easirent was amazing

About QEEQ: 8.0 /10

R.Barnhardt

Ireland

2-day rental

Mini | Toyota Aygo or similar

Reviewed: Thu, Aug 15, 2019

About Easirent: 10.0 /10

Andrea was awesome!

About QEEQ: 10.0 /10

Ireland

2-day rental

Intermediate | Kia Optima or similar

Reviewed: Mon, Jul 15, 2019

“The pick up process is very poor and time consuming”

About Easirent: 5.3 /10

The pick up process from Airport to Car location took nearly 1 hour, very poor, as long as my flight.When eventually picked up taken to Hiton Hotel 1st, 15 minute diversion and then back towards airport for car pick up so annoying that Car Pick up near Airport where you start from.When completing paper work for car hire staff advise that additional insurance is required which is 3 times costs of car hire, so not a bargain.Car provided had several dents and passenger door handle broken, looks like repairs are not carried out even though customers have paid for insurnces

G.Mulholland

Ireland

6-day rental

Mini | Fiat 500 or similar

Reviewed: Thu, Apr 11, 2019

About Easirent: 9.0 /10

Staff and car excellent. Had to take a taxi to collect car. Driver very unhappy with short journey...and made his view clearly known. That was an uncomfortable experience. Stephanie checked me in and was lovely

About QEEQ: 8.0 /10

Terrible experience

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