Terrible experience

See description of QEEQ, as both as bad as each other.

Yes, it was perfect

Can't remember any problems.

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.

Nothing could have been better! The staff were all superb! In my heading, I stress "Ireland" as Easirent staff in the UK are, in my experience, a bunch of crooks! At Gatwick, after a 10 hour flight, I paid a "deposit" for a car I had already paid in full to rent, only to subsequently find they had charged me for an "Upgrade" to a Diesel car - which I didn't want or need - at more than the cost of the initial rental! At Heathrow, they refused to give me a car I had booked and paid for because I did not have any utility bills dated in the last 3 months proving I lived at my address in the UK? I had been away for 4 months, I pay my bills by direct debit so do not get paper bills and have my bank statements sent electronically so how on Earth could I comply with the VERY small print of their contract? I offered them my passport to HOLD against the rental, £20 000 to be blocked on my credit card as a deposit or for them to run a credit check on me. They refused - but kept my money anyway and ignored attempts to contact them afterwards! I got a taxi to Green Motion down the road and they gladly gave me a car without needing any supporting documents! Easirent Ireland MUST be a different company as the service there is fantastic and I would recommend them to anyone without hesitation! Just avoid Easirent in the UK!!!!

When ordering it would have been better if the costs were more transparent. Drop off was totally unclear and directions were vague.