Value for money!

Tried to tell us that the automatic car we requested was not available. After a while of questioning this, a car was found that apparently had been repaired. Panel damage where it has obviously been in an accident but drove okay. Other than that little hiccup everything else was fine.

Booked early so no issue with price drop. Booking process was easy.

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Easirent has not yet refunded the deposit of 2100 euros they charged.

We are still waiting for our money back regarding the taxi transfer from the airport. We hope this is imminent. The insurance was a little high for a day!

I write reviews quite a lot and I am very alert to customer service. This is my first rental with easyrentcars. From my airport transit to my car pick up the van driver Derek was very polite and courteous and provided guidance on drop off detail with ease. I collected my car from Andre from Brazil who made the whole process very straight forward and once again in a polite and relaxed manner. Overall the rental was stress free. The vehicle was very modern and clean and drove amazing. The drop off was also seamless and the staff there were polite and talkative. Over fantastic keep up the good work and hopefully I can find a nice price for my next visit in March.