terrible! I received no help after my complaint! I do not recommend using this company

Waited a while for the rental car shuttle so took over an hour from my flight landing to getting a car.. the deposit was extremely high too but they were not pushy on upselling anything and was friendly

I’m local and showed my own insurance information but the clerk charged me for insurance. I brought my own Sunpass transponder but the clerk charged me $5 daily for “activation fees”. The shuttle took almost 40 minutes to pick us up from the airport. The rental car office facility is literally a shak at a repair shop.

Sun pass is not a necessity in Fort Lauderdale, we could have managed without sun pass or could have used our own. But the agent didn’t agree to use our own, and informed that without sun pass we cannot take any highway in FL, that’s a lie.

Please refund my deposit. We called you to send us a shuttle to which you told us you cancelled hours earlier. We reminded you we had an after 6pm arrival. You wouldn’t come get us and you said you had no car for us. Please refund my deposit.

Like: I got the vehicle class I wanted, car was clean and performed great! Friendly staff
Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay