This is a scam company. Both times, there were already many scratches on the car, but they blamed me and charged me over 6000 RMB, which just matched the insurance deductible. Even though I had a clear video showing the scratches were already there, they didn't care. Communication was impossible. Don't be tempted by low prices, rent from Budget or Avis. I will fight them to the end, even going to court if necessary. This has wasted half a month of my time! It's outrageous! After returning to my country, the local staff wouldn't answer my calls or emails. They put a pre-authorization hold of several hundred dollars, but they have the power to overcharge your card!
I returned the car to the airport 10 mins after the set return time and i was charged a full extra day of rental. I had to contact Budget customer service after returning home with international call to get my charge reversed. I think Budget can do a little better (I asked the counter if everything good, he replied YES everything good) when returning key to the counter. Otherwise one little issue might ruining the whole trip.
About QEEQ:10.0/10
Excellent
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