The supplementary services were disappointing. The store did not provide a restroom for customers, and we were not given the car we had reserved. Instead, we received a very old Buick with a broken and heavily worn interior. When we returned the car, we had already refueled it at a gas station 2 kilometers away. However, we were not reminded about the fuel level at the time of return. After completing all the procedures, we were informed that the fuel tank was not completely full and were issued a fine of over 30 dollars. It's frustrating because we only drove 2 kilometers, and the missing fuel was negligible. The staff could have kindly reminded us before the return process was finalized, but due to the language barrier, they didn’t warn us, waiting instead until everything was settled to impose the fine.
1. The first time I rented a car, I only drove in the city for a day and used just one bar of fuel, but they charged me $35 USD, which is ridiculously expensive.
2. The second time I rented a car, I waited 2 hours at the store and they still couldn't find my reservation. In the end, I had to extend my first reservation just to get a car—so slow and disorganized.
3. The car model was incorrect. I originally booked a Volkswagen, but both times I was only given a Toyota or a Chevrolet. This feels like intentional deception.
4. The vehicle was old, with scratches all over the body. The inspector even accused me of causing the damage, which seems deliberately unfair.
Overall, this was the worst car rental experience, and I will warn all my friends about it.
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