They need to ensure rental cars are regularly serviced and is actually drivable.
About QEEQ:8.0/10
First time booking, overall experience was straightforward. Shall see if diamond membership is really worth it with my next booking.
Reply by Qeeq: Thank you for sharing your feedback on QEEQ. We apologize for any inconvenience you may have experienced. Your valuable feedback will be promptly escalated to our supplier so they can address the issues and enhance their service quality. We will make sure to request the supplier to maintain the vehicles in neat condition at all times. We appreciate your feedback and eagerly anticipate the opportunity to serve you again in the future.
The day before picking up the car, they contacted me via WhatsApp to confirm the time and location again, which was very considerate. I mentioned in advance that I wanted to delay the pickup by an hour, and it was no problem.
Smooth communication. The car rental company sent reminders about the pickup time via email and messaging apps a day before. Upon arrival at the airport's multilevel parking garage and contacting them, it only took five minutes to get the car. Child seats and ETC cards require cash payment. The ETC card deposit is 30,000 yen, with adjustments made during the return based on usage.
I often go on self-driving trips, and this was by far the best experience. Especially the driver who handled the shuttle—he was so communicative, highly experienced, and had a great attitude. He even explained how to use the car and helped connect the Bluetooth during the process. This was the best self-driving experience I've had globally.
About QEEQ:10.0/10
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