Unprofessional staff

a.Kelly

Ireland

Reviewed: Sat, Jul 6, 2019

About Easirent: 7.7 /10

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Mini | Toyota Aygo or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

Sophia Buckle

Ireland

5-day rental

Reviewed: Thu, Sep 5, 2024

About Easirent: 8.0 /10

It's okay. They were very patient and communicated through a translation app. We contacted QEEQ customer service to arrange a later pickup and drop-off.

About QEEQ: 10.0 /10

Ireland

11-day rental

Compact | Ford Focus or similar

Reviewed: Sun, Jul 21, 2019

“Great car and price. Terrible wait for shuttle.”

About Easirent: 8.0 /10

I waited 40 mins for the bus at the airport to find out that it was going to go to the hotel first and wait 30 min. That is not acceptable. And they dont tell you this when they tell you where to go for the pickup.

About QEEQ: 10.0 /10

G.Coupe

Ireland

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Fri, May 24, 2019

“Appalling”

About Easirent: 2.7 /10

Appalling , you advertise cars that are 1 year old the heap you gave me was 3 years old over 65000 miles and service light was on, you tried to sell me add on car insurance by scaring me and swiped my card for over 2000 euros that takes 18 days to return , shocking service, add to this I had to pay for a taxi to get to your site all round a joke , never again

Ireland

2-day rental

Mini | Toyota Aygo or similar

Reviewed: Fri, May 10, 2019

“Terrible and cheap only to start with”

About Easirent: 5.0 /10

Employee in person and then employee on the phone said I could have brought the car back later due to their slowness in providing me with a car. No one mentioned any price to pay on top and I have been “secretly” charged 40€. Had to check statements to notice it. Terrible planning at pick up (bank holiday apart) and customer service not transparent

PK Lim

Ireland

9-day rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Jul 19, 2018

“Good value, excellent services”

About Easirent: 10.0 /10

Like: Excellent car condition, friendly staff, clear instructions, especially returning staff very friendly
Dislike: Easirent should hold fuel deposit as charging to credit card incurred exchange rate loss for customer

Unprofessional staff

Relevant Reviews on Easirent Dublin Airport

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