Unprofessional staff

a.Kelly

Ireland

Reviewed: Sat, Jul 6, 2019

About Easirent: 7.7 /10

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Mini | Toyota Aygo or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

Griselda Nathaniei

Ireland

5-day rental

Reviewed: Wed, Dec 11, 2024

About Easirent: 2.0 /10

Keith Reynolds

Ireland

2-day rental

Reviewed: Mon, Oct 21, 2024

About Easirent: 10.0 /10

The store provides a shuttle service; you just need to wait at parking lot 18. The driver, a friendly Black guy, efficiently shuttles customers back and forth, which is quite good. Although the company is not big, it seems busy with quite a few car rentals. They mainly offer small cars, which are convenient given that Dublin's roads are generally narrow.

About QEEQ: 10.0 /10

G.Tyne

Ireland

2-day rental

Mini | Toyota Aygo or similar

Reviewed: Wed, Jul 10, 2019

“Do not use easirent dublin airport. Shocking experience. See google reviews for other reviews.”

About Easirent: 2.0 /10

Never again, this is the worst rental car experience ever, I suggest removing them from your platform as I thought you were the same company. Shocking service, all the scam extras they charge, the delays in pick up, told I had to bring it back full of fuel when it only had a quarter tank when I collected. Rude staff who didn't care.

About QEEQ: 8.0 /10

C.Doherty

Ireland

10-day rental

Compact | Ford Focus Estate or similar

Reviewed: Sun, Apr 28, 2019

“Poor service, bald illegal tyres on vehicle and no drop off details”

About Easirent: 3.7 /10

There was no courtesy bus on the day of our arrival and I got a taxi to the hire car base. The attendant asked me did I get a receipt and when I hadn't, did not reimburse me for the fare.The car tyres were bald on the front outside edges. I showed this to the booking attendant. He said there was no other vehicles and they were ok. He then marked them on the condition report. When I lost my key (and later found) in Donegal - they said the spare key was in Liverpool??? When I returned the car - I later found out it was a different location. The attendant said the tyres would be replaced immediately. EasiRent hired me a car that was both dangerous and unroadworthy

S.Mudannayaka

Ireland

3-day rental

Mini | Fiat 500 or similar

Reviewed: Fri, Jan 25, 2019

“Very scary”

About Easirent: 9.3 /10

When picking up the car the guy at the counter painted a very scary picture of insurance situation and informed me that to be fully insured I need to purchase very expensive insurance. I know this is his job and everything he said was accurate but I found it very scary. And the whole process took too long. When I dropped off I found the guy accepted it was rude. He dropped me off at the airport by double parking and gave me a "safety first" advice when I was going to get off from offside of the van. But because he double parked, the near side was equally dangerous.

About QEEQ: 10.0 /10

Unprofessional staff

Relevant Reviews on Easirent Dublin Airport

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