Easirent Dublin Airport Review: Pickup/Drop-off Acceptable, Cleanliness Excellent, Customer Service Ac......

r.mehra

Ireland

Reviewed: Sat, Sep 28, 2019

About Easirent: 6.7 /10

Our flight was delayed and the girl stayed late to allow us to collect the car which we thanked her for and appreciated. However, she spent a lot of time then trying to sell us insurance we didn't require and attempted to use scare mongering techniques. When we dropped the car off on the last day, shortly after the opening time, she was unable to provide any advice or help with getting to the airport. The airport shuttle didn't show up and she had no idea about it nor any taxi numbers or advice. The website stated there was an airport shuttle and she knew nothing about the company nor times and didn't know how to contact them. She was very unhelpful and off-hand We found taxi numbers online however there was no availability to pick us up. When we asked to speak to the manager and said we would have to complain, she told one of the employees to take us to the airport as he was going in the direction of the airport as he was leaving.

About QEEQ: 8.0 /10

Economy | Ford Fiesta or similar

5-day rental

Relevant Reviews on Easirent Dublin Airport

Ireland

4-day rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Wed, Dec 21, 2022

“Easy and good value”

About Easirent: 10.0 /10

Counter staff helpful but took a while for form filling

About QEEQ: 10.0 /10

Did not use the price protector

B.Rolling

Ireland

18-day rental

Full-Size Van | Ford Transit 9 Seats or similar

Reviewed: Tue, Sep 17, 2019

“Terrible from all aspects, picking up, condition, add on prices. etc etc”

About Easirent: 4.0 /10

Terrible experience, Condition of 1st van was totally unacceptable. service was poor when picking up both vehicles, just terrible all around. Have sent in a formal complaint but yet to hear back, not holding my breath on the reply.

G.Aylward

Ireland

3-day rental

Compact | Ford Focus or similar

Reviewed: Thu, Aug 8, 2019

“Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.”

About Easirent: 4.0 /10

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.