Never the car it advertises

Very happy with the vehicle. Staff were helpful and accommodating. However, we did have a few issues: 1. We were kept waiting a long time for our vehicle, even whilst other customers who came to pick up their vehicle after us were given theirs. 2. Despite insisting on a 4x4 and having been assured, both pre and post rental, that we would be supplied a 4x4, we were almost not given one. Had I not insisted at the time of pickup, our vehicle would have been given to another customer. (It was the last vehicle but one and I heard customer services offer it to another customer before I pointed out to them that I had insisted on a 4x4 and that had been agreed). 3. The QEEQ deal included a free tank of fuel. This caused issues both at pick up and drop off. When I raised it with them, staff at pickup did not appear to be aware of this and did not know how to mark it on the reservation . Staff at drop off therefore initially tried to charge me a tank of fuel, which caused a delay on drop off.

Very good service and good deal.

Pros: Did Not charge extra for satnav, free upgrade on request, friendly staff, relaxed damage policy. Cons: Cruise Parking Garage Check in desk PCs broken so had to haul luggage up 3 levels to busy foyer desk, knife had been left in car from previous occupant

Best price and easy booking process.

Le personnel d'Alamo à Toronto m'a fourni une voiture d'une gamme supérieure sans surcoût. La prise en charge a été hyper rapide (15' entre mon arrivée au comptoir et mon départ de l'aéroport). Le retour à l'aéroport de Montréal s'est passé encore plus vite (5' maximum). Le seul petit bémol est qu'on m'ait proposé une option 0 reste à charge en cas d'accident alors qu'il me semblait avoir déjà une assurance complète mais ça ne coûtait que 4,99 CAD par jour donc je l'ai pris pour être sûr. Vraiment une excellente expérience de location. Je recommande vivement Alamo.

Young people at office is peerfect. Quick. Think you for All prestations.

The staff were so nice that they upgraded our car.

User friendly platform even though the prices are not impressively competitive.