When picking up the car, there was a slight feeling of being pressured to buy insurance. Returning the car was excellent—due to a miscalculation of time, I didn't refuel the tank fully and it was left half full, yet the rental company didn't make it an issue. They charged for half a tank. Additionally, on the way back to the airport, everything went smoothly, and they didn’t waste any of my time, promptly dropping us off at the airport.
Staff were very helpful! I can contact the staff directly by using line or WeChat, and they answered my questions immediately.
It is very convenient. Staff can speak putonghua and English which avoid the language problem!
The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.
About QEEQ:10.0/10
I was worried about using a site to book that I hadn’t previously heard of, who were giving really good prices for the vehicles we were looking at. Based on this experience, the app will be my first point of call for booking rental vehicles, even in my home country of Australia m.
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