We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us.
This was unacceptable as we were going to be driving in snow on ski fields for the 5 days.
We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle.
This was not offered at any stage.
They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.
Requested Jeep Wrangler, Received Jeep Wrangler. Although it was bright red, this was a fantastic vehicle. About 10,000 miles on it, ran great with zero issues.
About QEEQ:10.0/10
Booking was simple and fast, everything, including pricing was straightforward and accurate.
Got absolutely hammered for a few gallons of gas. An extra $180. for about a quarter tank of gas? REALLY?
About QEEQ:10.0/10
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frustrating but with an eventual good outcome.
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