Terrible experience! They wouldn't let me take the car without insurance. I wasted three hours at the pickup location, the staff even changed shifts, and I still couldn't get the car. After contacting them, I had to sign an additional agreement and pay several times the security deposit to finally take the car. Then, after refueling, the car broke down again. I spent another three hours waiting for them to replace it. They didn't speak the same language, but luckily the car broke down at a gas station; otherwise, no one would have helped me. In the end, I couldn't even calculate the extra fuel costs. This was absolutely awful!
Do not have any wishful thinking about this company; there is mandatory consumption. Video evidence is available, but what's terrifying is that the staff stated that even if you complain, it won't matter—they don't care about Chinese customers. If you really need to rent a car, avoid renting at the airport; go to the hotel area instead. The airport is full of traps, with no exceptions.
The first car provided had issues; the brake pads were completely worn out, even leaving marks on the brake discs. We later negotiated to drive a Dodge first and then switch cars. The service was okay, but it wasted a lot of time.
They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!
I told them I had already paid 206 yuan on the car rental website and only needed to pay 115 yuan worth of Mexican pesos at the store, but the staff still charged me 1113 pesos for three days of car rental. They said this is the store policy, so I ended up paying over 200 yuan more. Very dissatisfied. It's better to go directly to the car rental company.
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