The pickup and drop-off services were good overall, but the car was old, had numerous scratches on the exterior, and the interior was not very clean with an unusual smell.
When we arrived to pick up the car, the originally reserved Ford Escape was unavailable. I mentioned we were filming a show and needed a Ford vehicle, and they immediately upgraded us to a Ford Edge at no extra cost! Our English is not good, but Budget used a phone to translate English to Chinese for us! Very considerate!
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