After returning the car, we took a bus. I specifically mentioned I needed to go to the terminal and take the Hilton hotel shuttle bus. However, as soon as the female driver left the return area, she told us to get off and walk. We walked straight through two traffic lights and then turned left before reaching the hotel. Thankfully, we didn’t have large suitcases, but we still carried four bags and had a child with us. She could’ve dropped us off at the Hilton hotel entrance or even at the terminal, but instead, she made us walk a kilometer late at night! What right does she have to decide for us and make us walk—especially for such a long distance? This is unacceptable and incredibly inconsiderate!
1. There were too few staff members at the pickup location, and the line was extremely long, taking more than an hour to get through.
2. We reserved a car for 9 AM, but when it was finally our turn, they said there were no cars available and told us to wait without indicating how long it would take. We have rented cars through this platform many times and have never encountered such a situation before.
3. The contract we received from the platform stated 'zero payment at the store,' but the car rental company demanded additional fees. Due to language barriers, we had to go back and forth with the platform for a long time to resolve the issue, wasting a lot of time.
The staff had a good attitude! There was a line to get the car, and we didn't get to choose it ourselves in the parking lot; instead, they directly gave us the keys.
“We had to wait almost 2 hours to actually be given a car even though I had booked it well in advance”
About Thrifty:7.7/10
I waited almost 2 hours for a car even though I had booked well in advance.
About QEEQ:10.0/10
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