The company claimed they didn't see my order and only found it after I called! They suddenly realized the order just came in! Please explain this clearly.
I spent an entire day in Jakarta, going from North to South to Central, but couldn't pick up the car. Why was there no car at the airport as promised? Are you testing us with a game of finding the car in Jakarta?
There's no dedicated counter at the airport! You have to go to the service desk and make an announcement to call someone! The car wasn't in a full tank when handed over, so you have to refuel after picking up, which affects your schedule. They don't refund money if you return the car with more fuel, which is very different from experiences in other countries!
Staff were waiting at the airport information desk but did not provide GPS.
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