The service was good. Although there were many people, they helped us add two drivers. However, the car's interior equipment was not in perfect condition, with some items missing.
The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress.
Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.
The pickup process was smooth, and they gave us a relatively new Fiat 500X, which appears to be a high-end model with a fully openable soft top. It would be really comfortable if the weather were warmer.
It turned out to be Europcar. There were cheaper options with other small rental companies, but I chose a big brand to avoid hidden fees. However, it was the same! At the counter, I explicitly told them I didn't need insurance as I had purchased it domestically. The representative smiled and agreed. Later, she said she upgraded our car for free but never mentioned we would be charged for it. In the end, we received a bill for thousands, including upgrade and insurance fees!
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