The rental company doesn't open until 10:00 AM on Sundays. We wanted to return the car early, but the parking lot flatly refused to let us in. We had no choice but to drive around the streets of Tbilisi, which are full of police and cameras. We were worried about getting caught for traffic violations and also concerned about the fuel we had just filled potentially being wasted. Hopefully, the rental company can improve their coordination with the parking lot in the future.
The staff at this branch located near Freedom Square exhibited poor professionalism and used rude and impolite language. I had to change the car model (as I was informed by the staff that the original model wouldn't be suitable for reaching many places) and extended my rental period until 11:00 AM on August 8, 2024. The return time was clearly stated in the contract. However, on the morning of August 7, I received an early call from a staff member, reminding me to return the car. When I pointed out the contract's specified return time, they showed no apology and hung up immediately. The attitude of the staff throughout made it seem like they were reluctantly doing charity work rather than providing a service. It gave the impression that they were dissatisfied with their job. This was by far the worst experience I've had with AVIS, truly difficult to put into words.
Convenient and fast, but they will definitely charge a cleaning fee.
About QEEQ:8.0/10
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