Had to wait two and a half hours to pick up the car and one and a half hours to return it. The staff was inexperienced and kept consulting others during both pickup and return processes. No specific notice was given about the additional facilities installed in the car, which were of poor quality and caused issues shortly after leaving Reykjavik. Ten days after returning the car, charges were still being applied, and no explanation for these charges has been provided.
Overall smooth process, but the pickup queue was somewhat long; initially, a less familiar car from the same category was arranged. Concerned about driving comfort, I requested a replacement and was provided the originally booked Toyota SUV. The pickup took nearly an hour!
Overall pretty good. The car's condition was decent, although it wasn't spotless like a brand-new vehicle. There were some scratches on the exterior and a few crumbs inside, but it was generally clean. The car drove well and handled both Highway 1 and interior routes without any issues.
Service was also good, the staff were friendly, and the price was lower compared to Hertz and Europcar. The trade-off is that the pickup and drop-off location is outside the airport, requiring you to wait for a shuttle at the airport meeting point. The ride takes about five to eight minutes. So, if you're in a rush, like catching a flight, waiting for the shuttle might make you a bit anxious. Another thing is the counter service—there's never enough staff. While they are polite and relaxed, no matter how long the queue gets, they don’t seem to hurry. They stick to their schedule strictly, clocking out on time without staying longer to help clear a long line of waiting customers. Just a heads-up: if you are returning the car and have a flight to catch, make sure to leave plenty of buffer time. Keflavík Airport is often crowded, and the efficiency of manual check-in counters is low. Personally, I’d recommend arriving at least three hours early.
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