Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.
“Worst customer service from Paradise Rentals. The car was very old (80K miles) and service was bad.”
About PARADISE:3.3/10
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
“value for money compare to other car rentals in market”
About PARADISE:10.0/10
Like: Simple and comfortable driving. Dislike: Car steering vibrates when exceeds above 100KM/per hour
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View more >Dislike: Car steering vibrates when exceeds above 100KM/per hour