I initially booked a BMW iX40, but the rental company didn't actually have the car. After some on-site negotiation, I ended up with a diesel Skoda station wagon from the neighboring AVIS location. From a vehicle perspective, this was a downgrade, but the rental company provided good service, even offering a full tank of fuel. The car was brand new, had 4-wheel drive, and performed well, especially for driving on mountain roads in Norway. However, on long trips, the person sitting in the middle of the back seat might find it uncomfortable.
High charges, aggressive upselling, downgraded vehicles, and poor service experience. The queue time was extremely long. The focus seemed to be on upselling—offering vehicle upgrades and additional insurance. In the end, we were given a downgraded car.
This is a scam company. Both times, there were already many scratches on the car, but they blamed me and charged me over 6000 RMB, which just matched the insurance deductible. Even though I had a clear video showing the scratches were already there, they didn't care. Communication was impossible. Don't be tempted by low prices, rent from Budget or Avis. I will fight them to the end, even going to court if necessary. This has wasted half a month of my time! It's outrageous! After returning to my country, the local staff wouldn't answer my calls or emails. They put a pre-authorization hold of several hundred dollars, but they have the power to overcharge your card!
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